Support
Shipping
Hand-built in Heidelberg West. Dispatched Australia-wide.
Dispatch time
Orders placed before 2pm AEST on a business day are typically dispatched within 3 business days. Custom or B2B bulk orders may take longer — we’ll confirm timing on enquiry.
Delivery time (from dispatch)
- Melbourne metro: 1–2 business days
- VIC regional & other capitals: 2–4 business days
- Regional interstate & remote: 4–10 business days
Carriers
Australia Post eParcel and Startrack for most orders. Heavier or bulk orders go via select road-freight carriers. You receive a tracking link the day we ship.
Shipping cost
Calculated at checkout based on weight and destination. Free shipping thresholds and bundles may apply — see product pages.
International
International shipping is available on request for B2B orders only. Please contact will@satellitemount.com.au.
Missing or damaged parcels
If your parcel hasn’t arrived within the expected window, or arrives damaged, email will@satellitemount.com.au with your order number and photos (if damaged). We’ll resolve it quickly.